After you won the auction, you will receive an invoice e-mail alert instantly after the auction ends. For multiple purchases, we will send you a one-off invoice with calculated shipping & handling fee for combine shipping.
Checkout : All buyers are required to use our "checkout" to complete their transactions. This is done to increase shipping accuracy with a timely delivery. You can click on the checkout button below the pictures as soon as you have won the auction. Please use our secure checkout instead of requesting an invoice from eBay
Payment: We prefer Paypal as payment method. Paypal - the easiest and fastest way! Payment by money order, cashier's check, personal or corporate check takes 8 business days to clear. Please notify us in advance for any delay payment. Otherwise, the transaction will be forfeited. We reverse the right to open an Unpaid Item Dispute for any non-paying customers plus Negative Feedback. No Exceptions! Please make a serious bid. Enjoy.
Check/Money order customer: Please send the check with Name, EBay item number, Shipping address, Email address and Phone number. We will let you know when we received the check.
Sale Tax : CA residents to pay 8.25% sales tax.
Feedback: We will post a positive feedback after every successful transaction. We will appreciate the same
Return: We accept returns for an exchange or refunds within 3 days of your item being received. There are NO exceptions. All return reports must be contacted by email with 5 days. Items must be in their original condition and packaging. All return products will requires a 10% restocking fee and buyer will need to handle all return shipping. For all return products must provide a tracking number, full name, address and email address.
If your item becomes damaged during transit to your residence, please keep the original packaging. Claims for broken items must be processed no later than 15 days of shipment shipping date. Please email your name, original shipping tracking number, shipping address, order number and five photographs of the broken item. After receiving all information, a new replacement will sent as soon as possible. Returns or damaged item claims will be processed in the order we receive them. Please be patient, as all claims will be taken care of in a timely manner. Thank You!
Customer Email Support Goal:
We'd love to hear from you. We will try to accommodate all questions to the best of our abilities. If you do not get a reply, please check your spam settings. Please feel free to email us at handblownglasswork@sbcglobal.net with the ebay item number(s). We are closed during weekends and national holidays. Emails received during weekends will be answered during the next business day. Thank you for your understanding and we apologize for any inconvenience in this matter.
Working Hours: Monday - Friday from 9:30 am to 6:00pm PST. We do not reply any email during the weekend and holiday. Please accept our apologize for any delay matter.
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